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Frequently Asked Questions

Dispatch and Delivery Time

What is your shipping cost?

We offer Free Shipping on all orders.

We also offer Tracked Shipping service at only $4.99. For peace of mind and reliable delivery, select Tracked shipping while checking out.

How long will my order take to arrive?

Most orders are shipped within one business day. Orders placed over the weekend or federal holidays are shipped on the next business day.

Customers start receiving orders within 7 business days and 97% of customer receive their orders in 10-15 days.

Actual delivery time varies, based on the processing time of the postal departments and delivery location. Do note, that sometimes orders may be delayed due to extreme weather, holiday rush and custom delays. Unfortunately once an order is shipped we have no control over the delivery times.

We recommend that you allow a delivery time of 2 to 3 weeks from the date your order is shipped. We also suggest that you order 4 to 6 weeks before your pet requires treatment.

Please note that in case of wrong address or incomplete address provided, we will not be able to offer a reship or refund.

If you have not received a shipping confirmation email within 5 business days of placing your order, please check your email security settings or your spam folder. If you haven't received the shipping confirmation email or do not receive your order within 21 business days of shipment, please call Toll Free at 1-800-840-2008 (Mon-Sat 9 AM - 6 PM CST), or email us at

How will I be informed of my order status?

You will receive an email when your order is placed and another email when your order is shipped. You can also check the status of your order anytime by logging into your account on our site. You can also call us toll-free on 1-800-840-2008 (Mon-Sat 9 AM - 6 PM CST) to check the status of your order.

If there are any problems with your order, you will be contacted by one of our customer service representatives.

Returns and Refunds

Will I get a refund if I do not receive my order within 21 business days?

Yes, you will receive a 100% refund if you do not receive your order within 21 business days from the date your order was shipped.


How can I change my order?

We would be more than happy to change your existing order, please contact us toll free at 1-800-840-2008 (Mon-Sat 9 AM - 6 PM CST) or email us at as soon as you realize that you would like to make a change.

Please note that the order can be changed only if it has not been shipped. If the status of the order is showing as "SHIPPED" or "DISPENSED" we will not be able to make any changes as this means that your order has physically left our facility and is with the postal department.

If you still want to change your order, we would be more than happy to send you the products you want. We will place another order for the products you want and ship your new order immediately.

Once you receive the 1st order, which was incorrectly ordered, please call us toll free at 1-800-840-2008.

Is Shopping with secure?

Buying from is safe and reliable. To ensure your payments are secure we use the latest available 256-bit encryption technology (also known as SSL Technology).

We comply with PCI (Payment Card Industry) standards. We use some of the best online payment processors in the world.

I am having trouble placing my order?

One of the reasons you could be having trouble with placing an order is due to the cookies setting on your computer. Check your settings to allow cookies and if you are still having trouble, clear the browser cache and cookies, open a new browser window and try to place the order again.

If you are still having problems, please call us Toll Free number at 1-800-840-2008 (Mon-Sat 9 AM - 6 PM CST) and we would be more than happy to take your order over the phone.

Sometimes images on the website are different from the product received, why?

All images are for illustration purposes only. Actual products may vary due to product enhancement or changes by supplier. Sometimes, due to differences in monitors, colors of products may also appear different from those shown on the site. Also, some products may have an associated image only, which are for reference and illustration purposes only.

How to contact us

Toll Free Tel: 1-800-840-2008

Toll Free Fax: 1-888-400-8420