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Frequently Asked Questions

Dispatch and Delivery Time

What is your shipping cost?

We offer Free Standard Non Tracked Shipping on all orders

We also offer reliable Tracked Shipping service at only $4.99. For peace of mind and reliable delivery please select Tracked shipping while checking out.

How long will my order take to arrive?

Most orders are shipped within one business day, orders placed over the weekend are shipped on Monday or the next business day.

95% of our customers receive their orders within 12-17 business days.

Actual delivery time to our customers varies and depends on processing time by the postal services and their geographical location. Sometimes orders may be delayed due to reasons such as processing time by customs or the holiday rush. Unfortunately once an order is shipped we have no control over these delays.

We, therefore, recommend that you allow a delivery time of 2 to 3 weeks from the date your order is shipped. We also suggest that you order 4 to 6 weeks before your pet requires treatment.

Moreover, in case of wrong address or incomplete address provided, we would not be able to reship or refund for the same.

If you have not received a shipping confirmation email within 5 business days of placing your order please check your email security settings or your spam folder. If you haven?t received the shipping confirmation email or you do not receive your order within 21 business days of shipment, please call us on our Toll Free number 1-800-840-2008 (Mon-Sat 9 AM - 6 PM CST), or email us at

How will I be informed of my order status?

You will receive an email when your order is placed and another email when your order is shipped. You can also check the status of your order anytime by logging into your account on our site. You can also call us Toll Free on 1-800-840-2008] (Mon-Sat 9 AM - 6 PM CST) to check the status of your order.

If there are any problems with your order, you will be contacted by one of our customer service representatives.

Returns and Refunds

Will I get a refund if I do not receive my order within 21 business days?

Yes, you will receive a 100% refund if you do not receive your order within 21 business days from the date your order was shipped.


How can I change my order?

We would be more than happy to change your existing order, please contact us toll free at 1-800-840-2008 (Mon-Sat 9 AM - 6 PM CST) or email us at as soon as you realize that you would like to make a change.

Please note that the order can be changed only if it has not been shipped. If the status of the order is showing as "SHIPPED" or "DISPENSED" we will not be able to make any changes as this means that your order has physically left our facility and is with the postal department.

If you still want your order to be changed then we would be more than happy to send you the products you want. We will place another order for the products you want and We will ship your new order immediately.

Once you receive the 1st order which was incorrectly ordered please give us a call toll free at 1-800-840-2008.

Is Shopping with secure?

Buying from is safe and reliable. To ensure your payments are secure we use the latest available 256 bit encryption technology (also known as SSL Technology).

We comply with PCI (Payment Card Industry) standards. We use some of the best online payment processors in the world.

I am having trouble placing my order?

One of the reason you could be having trouble with placing an order is due to the cookies setting on your computer. It may have expired or not set properly, causing you to be booted out. Please delete cookies:

If you are using Mozilla Firefox browser than delete these cookies as follows:

Go to Tools-->"Clear Private data"--> Place a check on "Clear Cookies"-->click on ?Clear Private Data Now?.

Open a new browser and try placing your order.

In case of Internet Explorer, delete cookies as follows:

Go to Tools "Internet Options"-->General-->"Browsing History" Place a check on "Deleting Browsing History" on Exit-->Click "Delete". Click on "Apply".

Open a new browser and try placing your order.

Sometimes images on website are different from product received, why?

All images shown are for illustration purposes only. Actual product may vary due to product enhancement or supplier change. Sometimes, due to differences in monitors, colors of products may also appear different to those shown on the site. Also, some products may have an associated image only, which are for reference and illustration purpose only.

If you are still having problems, please call us Toll Free number at 1-800-840-2008 (Mon-Sat 9 AM - 6 PM CST) and we would be more than happy to take your order over the phone.

How to contact us

Toll Free Tel: 1-800-840-2008

Toll Free Fax: 1-888-400-8420