20% Off + 10% Cashback
on all orders -
Use Code : NYSALE20

We pride ourselves on our customer care service and have trained our customer service representatives to make ordering from us easy and convenient. We have, over the years incorporated changes on our website to make the ordering process easy and enjoyable. However, if you have any questions or suggestions, please feel free to contact us.

Due to the prevailing situation of COVID-19, we are running our customer service with limited number of staff. If we are unable to connect your call, we request you to leave a message or send us an email and we will get back to you at the earliest. Thanks for understanding!

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Call Us Toll-free at : 1-800-840-2008 Mon - Sat 9 AM - 6 PM CST.

Please call our Customer Service Representatives who are standing by to help you with :

  • Placing your order.
  • Information on our products and services.
  • Selection of right products for your pet.
  • The status of your order.
  • Any other question you may have about the product and services we offer.
Toll Free Fax: 1-888-400-8420
If your issues need urgent attention or it is with regards to product and refund please email us at Please contact us before posting any review so that we can resolve the issue to your full satisfaction. Please email us at and we will do our best to resolve it within 48 hours.