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Shopping online for pet supplies can never be easy if you don’t have knowledge of products. Thanks for the guidance that I have received on your website. Thanks for your support.
Savio F
I received my Frontline Plus order yesterday 4/8/13. I told you I would confirm the receipt of the product ordered on March 24, 2013, a total of 15 days from the time the order was placed. The package arrived undamaged and the contents were what I ordered. After reading emails from some of you company’s critics, I want you to know I did not experience any of the problems they outlined. I will continue to use your company as long as you remain competitively priced.
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Frequently Asked Questions

Dispatch and Delivery Time

Q: What is your shipping cost?
A: We're delighted to announce that we now offer fast, reliable, and free shipping with USPS on every order.

Q: Where is the order shipped from?
A: Orders are SHIPPED from our Vet Practice in the UK.

Q: How long will my order take to arrive?
A: Most orders are shipped within one business day, orders placed over the weekend are shipped on Monday or the next business day.

95% of our customers receive their orders within 7-10 business days.

Actual delivery time to our customers varies and depends on processing time by the postal services and their geographical location. Sometimes orders may be delayed due to reasons such as processing time by customs or the holiday rush. Unfortunately once an order is shipped we have no control over these delays.

We therefore recommend that you allow a delivery time of 2 to 3 weeks from the date your order is shipped. We also suggest that you order 4 to 6 weeks before your pet requires treatment.

If you have not received a shipping confirmation email within 5 business days of placing your order please check your email security settings or your spam folder. If you haven’t received the shipping confirmation email or you do not receive your order within 21 business days of shipment, please call our customer service center Toll Free on 1-800-840-2008 (9AM - 6PM Mon - Sat CST), or email

Q: How will I be informed of my order status?
A: You will receive an email when your order is placed and another email when your order is shipped. You can also check the status of your order anytime by logging into your account on our site. You can also call us Toll Free on 1-800-840-2008 (9AM - 6PM Mon - Sat CST) to check the status of your order.

If there are any problems with your order, you will be contacted by one of our customer service representatives.

Returns and Refunds

Q: Can I return my order if I am not satisfied?
A: Yes, we have a hassle-free return policy. Just call or email us within 5 days of delivery of your order for a return address and we will accept your returns of all unopened products, no questions asked.

In case you want to return your order, please send us an email or call us so that we can advise you of our returns procedure, allocate you a Returns Authorization Number (RAN) and our Returns Address. Return the order by standard mail. Once we receive the order back, we will immediately refund your order value. Please note that returns without notifying us will not be refunded, so kindly call or email us for RAN as well as our returns address.

Please allow 3-5 business days for the credit to appear on your card.

Q: Will I get a refund if I do not receive my order within 21 business days?
A: Yes, you will receive a 100% refund if you do not receive your order within 21 business days from the date your order was shipped. However we would request you to return the product if you do receive it after the refund has been processed. We will pay the return shipping fee.

Q: Will I get a full refund on my returns?
A: You will receive a refund of your order value to your credit card or method of payment within 3-5 business days.

Q: Will all returns be accepted and refunded automatically?
A. All returns will be accepted. However if we haven't been contacted to have the return authorized and you do not have a return authorization number, then we will not be able to issue a refund.


How can your prices be so cheap?
A: is one the leading supplier of pet supplies. Since we buy products in large quantities we are able to negotiate reasonable discounts from manufacturers and wholesalers. Because of our low overheads and competitive pricing we are able to pass considerable savings to our valued customers.

Your order is guaranteed by our "Industry Best Fool Proof Guarantee", If you do not receive your order within 21 business days from the date your order was shipped, we will either re-ship or refund the value of your order. Your Orders are also guaranteed by “BuySafe”, Click HERE to read more about the guarantee.

Q: Are your prices in US dollars?
A: Yes, all the prices on are in US dollars.

Q: How can I change my order?
A: We would be more than happy to change your existing order, please contact us toll free at 1-800-840-2008 (9AM - 6PM Mon - Sat CST) or email us at as soon as you realize that you would like to make a change.

Please note that the order can be changed only if it has not been shipped. If the status of the order is showing as "SHIPPED" or "DISPENSED" we will not be able to make any changes as this means that your order has physically left our facility and is with the postal department.

If you still want your order to be changed then we would be more than happy to send you the products you want. We will place another order for the products you want and We will ship your new order immediately.

Once you receive the 1st order which was incorrectly ordered please give us a call toll free at 1-800-840-2008 and return it to following address.

Q: Is Shopping with secure?
A: Buying online from is safe and reliable. To ensure your payments are secure we use the latest available 256 bit encryption technology (also known as SSL Technology).

We comply with PCI (Payment Card Industry) standards. We use some of the best online payment processors in the world.

Q: I am having trouble placing my order?
A: One of the reason you could be having trouble with placing an order is due to the cookies setting on your computer. It may have expired or not set properly, causing you to be booted out. Please delete cookies:

If you are using Mozilla Firefox browser than delete these cookies as follows:

Go to Tools-->"Clear Private date"--> Place a check on "Clear Cookies"-->click on “Clear Private Data Now”.

Open a new browser and try placing your order.

In case of Internet Explorer, delete cookies as follows:

Go to Tools "Internet Options"-->General-->"Browsing History" Place a check on "Deleting Browsing History" on Exit-->Click "Delete". Click on "Apply".

Open a new browser and try placing your order.

If you are still having problems, please call us Toll Free number at 1-800-840-2008 (9AM - 6PM Mon - Sat CST and we would be more than happy to take your order over the phone.

Q: Will I get the exact product shown in photos on this website?
A: Images and photographs contained on this website are for illustrative purposes only, and the packaging may sometime differ from the photos shown. Products contained within the packaging will be exactly as ordered.

Q: Are your products Genuine?
A: Yes, all our products are genuine. We buy all the products directly from authorized wholesalers and hence control our supply chain. All our products are genuine and are official versions manufactured by the same manufacturer who makes the equivalent product for the USA market.

Products sold on are selected and approved by our in-house vet surgeons to ensure that they are safe and are from the brand name manufactures.

Q: What is the difference between Frontline Plus and its other versions available around the world?
A: A comparison chart has been created at the following link, where the comparison of Frontline Plus and its various versions have been given for your reference.

For example all Frontline Plus made by Merial and sold throughout the world is manufactured in the one factory in France. All the vials are made exactly the same and then stamped with the appropriate regulatory information depending on which market it is being sold in.

Q: My credit card statement shows a "Cash Advance Fee" Or "International Transaction Fee" and my payment to you?
A: Due to the current financial crunch banks are trying to find ways to charge their customers. Few of the banks register your transaction as an international transaction and charge 1% or 2% of your order value. Please remember that it is neither our processor nor our bank which charges this fee. It is your credit card issuer bank which charges you and we do not have any control over such charges. This happens very occasionally.

If you are unsure whether your credit card company imposes such a fee please refer to your bank's contract fine print or contact them before you order with us.

If your credit card company does impose a fee, please try to place your order with another card. If you are unable to use another card, you can avoid this fee by selecting the "pay with Paypal" option during the checkout process. You don't need to be a Paypal member, and Paypal allows payments with lots of different cards with no foreign transaction fee. Since our prices are very competitive we feel that such charges will not affect your total savings. Please understand that we will not refund such fees imposed by your bank.

How to contact us

Toll Free Tel: 1-800-840-2008

Toll Free Fax: 1-888-400-8420

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Question of the Month

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My dog has an itching problem. I use medicated shampoo with no results. I think she has dry skin and no lesions. I can use 1% hydrocortisone spray for temporary relief. I give her fish oil caps occasionally. Any suggestions?...??

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