BudgetPetCare.com, safeguarding your confidentiality and protecting your
personal information is our primary concern. BudgetPetCare.com follows the Ten Privacy Principles related to the use of personal information. The Ten Privacy
Principles are as follows:
– Accountability. BudgetPetCare.com is responsible for maintaining and
protecting any personal information under our control. In fulfilling this
mandate, BudgetPetCare.com has designated an officer who is accountable for our
compliance with the Ten Privacy Principles.
-Identifying Purposes. The purposes for which personal information is collected
shall be identified before or at the time the information is collected.
– Consent. The knowledge and consent of the Customer is required for the
collection, use or disclosure of personal information except where required or
permitted by law.
- Limiting Collection. The personal information collected must be limited to
those details necessary for the purposes identified by BudgetPetCare.com.
Information must be collected by fair and lawful means.
- Limiting Use, Disclosure and Retention. Personal information may only be used
or disclosed for the purpose for which it was collected unless the Customer has
otherwise consented, or when it is required or permitted by law. Personal
information may only be retained for the period of time required to fulfill the
purpose for which it was collected.
– Accuracy. Personal information must be maintained in as accurate, complete
and up-to-date form as is necessary to fulfill the purposes for which it is to
- Safeguarding Personal information. Personal information must be protected by
security safeguards that are appropriate to the sensitivity level of the
– Openness. BudgetPetCare.com is required to make information available to
Customers concerning the policies and practices that apply to the management of
their personal information.
- Customer Access. Upon request, a Customer shall be informed of the existence,
use and disclosure of their information, and shall be given access to it.
Customers may verify the accuracy and completeness of their information, and
may request that it be amended, if appropriate.
- Handling Customer Complaints and Suggestions. Customers may direct any
questions or enquires with respect to the privacy principles outlined above or
about our practices by contacting BudgetPetCare.com’s Privacy Officer.
The guidelines below set forth the principles we use in
gathering, using, maintaining and protecting the personal information you
The Types of Personal Information We Collect
BudgetPetCare.com gathers and uses only such information
that is necessary for providing our services and fulfilling your orders. It
typically includes the following personal information:
name, mailing address, e-mail address, telephone numbers,
referral source, the name of your pets primary physician and his or her contact
information, age, height, weight, sex, date of birth, the existence and types
of drug allergies, medications requested, details of pet's existing
medications, credit card information (including card type and number, expiry
date and name of card holder) and prescription information.
The choice to provide us with personal information is always yours. However,
your decision to withhold particular details may limit the products and
services we are able to provide and may make it more difficult for us to advise
you or suggest appropriate alternatives. If we are unable to accommodate your
request based on the information that has been provided, we may ask for
additional details in order to identify other ways to be of assistance. We may
also maintain a file containing contact history that is used for customer
The Purposes for which we use Personal Information
We use your personal information to communicate with you,
enhance your visit to our website, allow processing of your orders and
effectively provide the products and services you have requested. We may
provide your personal information to one of our affiliated companies, a
licensed pharmacy or to a prescribing physician in order to fulfill your order.
We may use your personal information to offer additional
products and services sold by BudgetPetCare.com and its affiliated companies.
In the event of a sale of all or substantially all of the assets of
BudgetPetCare.com, records containing personal information may be transferred
to the purchaser. We will not furnish your personal information to an outside
organization for its use in marketing or solicitation without your prior
We only use your personal information for the purposes
that we have disclosed to you. If for any reason your information is required
to fulfill a different purpose, we will notify you and ask for your consent
before we proceed.
There are some situations where we are legally permitted
to disclose personal information such as employing reasonable and legal methods
to collect a delinquent account, a medical emergency or suspicion of illegal
activities. When you visit our website, information is not collected that could
identify you personally unless you choose to provide it voluntarily. You are
welcome to browse our website at any time anonymously and privately without
revealing any personal information about yourself.
We use current technologies and maintain security
standards to ensure that your personal information is protected against
unauthorized access, disclosure, inappropriate alteration or misuse. All safety
and security measures are also appropriate to the sensitivity level of your
information. Electronic client files are kept in a secured environment with
restricted access. Paper-based files are stored in restricted access areas.
We manage our server environment appropriately and our
firewall infrastructure is strictly adhered to. Our security practices are
reviewed periodically and we employ current technologies to assist us in
protecting the confidentiality and privacy of your information.
In the course of daily operations, we attempt to restrict
access to personal information to authorized employees who have a legitimate
business purpose and reason for accessing it. As a condition of their
employment, all employees of BudgetPetCare.com are required to sign a
confidentiality agreement, abide by the privacy standards we have established
and to follow all applicable laws and regulations. Unauthorized access to
and/or disclosure of client information by an employee of BudgetPetCare.com is
strictly prohibited. All employees are expected to maintain the confidentiality
of personal information at all times and failing to do so will result in
appropriate disciplinary measures, which may include dismissal.
Accessing and Amending Your Information
Decisions are often made based on the information we
have. Therefore, it is important that your personal information is accurate and
complete. As a customer, you have the right to access, verify and amend the
information held in your personal and financial files. To help us keep your
personal information up-to-date, we encourage you to amend inaccuracies and
make corrections as often as necessary. Despite our efforts, errors sometimes
do occur. Should you identify any incorrect or out-of-date information in your
file(s), we will make the proper changes and provide you with a copy of the
corrected information. Where appropriate, we will communicate these changes to
other parties who may have unintentionally received incorrect information from
A cookie is a small data file that a web site may write
to your hard drive when you visit them. A cookie file can contain information
such as a user ID that the site uses to track the pages you have visited. The
only personal information a cookie can contain is information you personally
supply. A cookie cannot read data off your hard disk or read cookie files
created by other web sites.
track user traffic patterns and to better serve you when you revisit the site.
You can set your browser to notify you when you receive a cookie, providing you
with the opportunity to either accept or reject it. You can also refuse all
cookies by turning them off in your browser. Once transactions are available on
this site, those customers wishing to conduct online transactions will require
BudgetPetCare.com takes all reasonable security measures
to protect personal information from loss, unauthorized access, destruction,
misuse, modification or disclosure. As far as permissible under law,
BudgetPetCare.com accepts no responsibility for the unauthorized access of
personal information held.
If you have any concerns or questions, please contact
BudgetPetCare.com by calling Toll Free Tel: 1-800-840-2008 or Toll Free Fax:
1-888-400-8420 or send any questions or queries to
BudgetPetCare.com reserves the right to modify or amend
Statement at any time. Last updated: 27 Jul 2012.
UK Office: 72 High Street, Haslemere, Surrey GU27 2LA