Frequently Asked Questions

Dispatch and Delivery Time

Q: What is your shipping cost?
A: We're delighted to announce that we now offer fast, reliable, and free shipping on every order you place with us.

Q: How long will my order take to arrive?
A: Most of the orders are shipped within a business day, orders placed over the weekend are shipped on Mon or the next business day.

95% of our customers receive their orders within 10-14 business days.

Actual delivery time to our customers varies and depends on processing time by the postal services and their geographical location. Sometimes orders may be delayed due to reasons such as processing time by customs or at peak times such as during holiday season. Unfortunately once an order is shipped we have no control over these delays.

We therefore recommend that you allow a delivery time of 2 to 3 weeks from the date your order is shipped. We also suggest that you order 4 to 6 weeks before your pet requires treatment.

If you have not received a shipping confirmation email within 5 business days of placing your order please check your security setting of email so that the email has not been stopped by a spam filter. If you haven’t received the shipping confirmation email or you do not receive your order within 28 business days of shipment, please call our customer service center Toll Free on 1-888-400-8410 9 AM - 5 PM Mon - Fri CST or email customerservice@BudgetPetCare.com.

Q: How will I be informed of my order status?
A: You will receive an email when your order is shipped. You can also track the status of your order anytime by logging into your account on our site. You can also call us Toll Free on 1-888-400-8410 9 AM - 5 PM Mon - Fri CST to check the status of your order.

If there are any problems with your order, you will be contacted by one of our customer service representatives.

Returns and Refunds.

Q: Can I return my order if I am not satisfied?
A: Yes, we have a hassle-free return policy. Just call or email us within 5 days of delivery of your order for a return address and we will accept your returns of all unopened products, no questions asked.

In case you want to return your order, please send us an email or call us so that we make a note on your file. Once you have called or emailed us return the order to the following address by normal mail. Once we receive the order back at the following address, we will immediately refund your order value minus $5 deduction for postage and handling as per our returns policy.

Please allow 3-5 business days for the credit to appear on your card.

Q: Will I get a refund if I do not receive my order within 28 business days?
A: Yes, you will receive a 100% refund if you do not receive your order within 28 business days from the date your order was shipped, however we would request you to return the product if you receive it after 28 days at our cost.

Please note that returns without notifying us will not be refunded, so kindly call or email us for a return address.

Q: Will I get a full refund on my returns?
A: You will receive a refund of your order value minus $5 deduction to your credit card or method of payment within 4-5 business days. A $5 deduction will be made from your refund amount for postage and handling costs incurred to send you the order in the initial shipment.

Q.Why have I been deducted a $5 restocking fee from my refund upon my order being returned?
A. A $5 deduction will be made from your refund amount for postage and handling costs incurred to send you the order in the initial shipment. Our free shipping offer is only applicable if the order is retained by the customer.

Q. Will all returns be accepted and refunded automatically?
A. All returns will be accepted. However if we haven't been contacted to have the return authorized and you do not have a return authorization number, then we will not be able to issue a refund.

General.

How can your prices be so cheap?
A: BudgetPetCare.com is one the leading supplier of pet supplies; since we buy products in large quantities we are able to negotiate reasonable discounts from manufacturers and wholesalers. Because of low overheads and very competitive pricing we are able to pass considerable savings to our valued customers.

Your orders are guaranteed by our "Industry Best Fool Proof Guarantee", If you do not receive your order within 28 business days from the date your order was shipped, we will either re-ship or refund value of your order. Your Orders are also guaranteed by “BuySafe”, Click HERE to read more about the guarantee.

Q: Are your prices in US dollars?
A: Yes, all the prices on BudgetPetCare.com are in US dollars.

Q: How can I change my order?
A: We would be more than happy to change your existing order, please contact us immediately on toll free 1-888-400-8410 9 AM - 5 PM Mon - Fri CST or email us at customerservice@BudgetPetcare.com.

Editing or changing of your order can ONLY be possible if order has not been shipped. If the status of the order is "SHIPPED" or "DISPENSED" we will not be able to edit your order as your order has physically left and is with the postal department.

If you still want your order to be changed than we would be more than happy to send you the products you want, however, there will be a re-stocking fee of $4.95 for the order shipped.

We will place another order for the products you want and CHARGE you extra $4.95 for the previous order. We will ship your new order immediately.

Once you receive the 1st order which was incorrectly ordered please give us a call toll free at 1-888-400-8410 and return it to following address.

Product Return Address :

www.BudgetPetCare.com
PO Box 887
Saddle Brook
New Jersey, 07663
USA.

Once we receive the order back we will immediately refund your order value. Generally refunds appear in your card between 4-5 business days.

Q: Is Shopping with BudgetPetCare.com secure?
A: Buying online from BudgetPetCare.com is safe and reliable. To ensure your payments are secure we use the latest available 256 bit encryption technology (also known as SSL Technology).

We comply with PCI (Payment Card Industry) standards. We use some of the best online payment processors in the world.

Q: I am having trouble placing my order?
A: One of the reason you are having trouble with placing an order might mean a problem with the cookies setting on your computer. It may have expired or not set properly, causing you to be booted out. Please delete cookies:

If you are using Mozilla Firefox browser than delete the cookies as follows:

Go to Tools-->"Clear Private date"--> Place a check on "Clear Cookies"-->click on “Clear Private Data Now”.

Open a new browser and try placing your order.

In case of Internet explorer than delete cookies as follows:

Go to Tools "Internet Options"-->General-->"Browsing History" Place a check on "Deleting Browsing History" on Exit-->Click "Delete". Click on "Apply".

Open a new browser and try placing your order.

If you are still having problem, please call our Toll free number 1-888-400-8410 9 AM - 5 PM Mon - Fri CST and we would be more than happy to place your order over the phone.

Q: Will I get the exact product shown in photos on this website?
A: Images and photographs contained on this website are for illustrative purposes only, and packaging may sometime differ from the photos shown as we ship from Canada and the UK. Products contained within packaging will be exactly as ordered.

Q: Are your products Genuine?
A: Yes, all our products are genuine. We buy all the products directly from the authorized wholesalers and hence control our supply chain. All our products are genuine and are official versions manufactured by the same manufacturer who makes the equivalent product for the USA market.

Q: What is the difference between Frontline Plus and its other versions available around the world?
A: A comparison chart has been created at the following link, where the comparison of Frontline Plus and its various versions have been given for your reference.

For example all Frontline Plus made by Merial and sold throughout the world is manufactured in the one factory in France. All the vials are made exactly the same and then stamped with the appropriate regulatory information depending on which market it is being sold in.

Q: My credit card statement shows a "Cash Advance Fee" Or "International Transaction Fee" and my payment to you?
A: Due to the current financial crunch banks are trying to find ways to charge their customers. Since we are a Canadian company very few of the banks recognize your transaction as international transaction and charge 1% or 2% of your order value. Please remember this is neither our processor nor bank which charges this fee. It’s your credit card issuer bank which charges you and we do not have any control over such charges. This happens very occasionally.

If you are unsure whether your credit card company imposes such a fee please refer your contracts fine print with your bank, or you may wish to contact them before you order with us.

If your credit card company does impose a fee and please try other card and if you don't have one, you can avoid this fee by selecting the "pay with Paypal" option during the checkout process. You don't need to be a Paypal member, and Paypal allows payments with lots of different cards with no foreign transaction fee. Since our prices are very competitive we feel that such charges will not effect your total savings and hence we will not refund such fees imposed by your bank.

How to contact us

Toll Free Tel: 1-888-400-8410

Toll Free Fax: 1-888-400-8420

Email:customerservice@budgetpetcare.com

Payment Via Allied Wallet

UK Office: 72 High Street, Haslemere, Surrey GU27 2LA